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Friends of the Elderly Ireland (Little Brothers) Limited
Privacy Policy

  1. Purpose

Friends of the Elderly Ireland (Little Brothers) Limited (‘FOTE’) operates this policy to demonstrate our firm commitment to your privacy. This policy sets out the information gathering and dissemination practices for this website (www.friendsoftheelderly.ie).

FOTE has a separate Data Protection policy and we are committed to its obligations under relevant data protection legislation.

  1. Scope

This policy applies to FOTE Board of Directors and employees responsible for managing this website, as well as all individuals who manage the website on our behalf.

This policy applies only to this website’s pages. It does not apply to external websites visitors might access through links supplied on this website.

  1. What information will we collect?

Visitors to this website may be asked to provide us with specific personally identifiable information that can be used to contact or identify them.

This information falls into two categories:

  • Personal Data

This is information that identifies you or can be used to identify or contact you. This may include your name, address, email address, location, age, gender and telephone number. This information is only collected if you voluntarily submit it to us; for example, to register your interest in volunteering with us or availing of our services.

  • Non-Personal Data

Like most websites, we gather general, non-personal information on website visitors for statistical purposes. This information cannot be used to identify or contact you. Information collected may include a website visitor’s IP address, the browser used, the website pages you access and other similar anonymised data.

  1. How is the information we collect used and shared?

Personal data submitted on this website will be used only to contact you when necessary, such as to respond to an application or a communication from you or to acknowledge online donations, etc.

Personal data communicated via our online, email and phone support services are confidential and treated in accordance with our Data Protection policy, General Data Protection Regulation (‘GDPR’) requirements and relevant laws.

Personal data collected by us will only be released to external sources to comply with applicable laws, summonses, search warrants, court or regulatory orders, or other statutory requirements.

This website does not carry any third-party advertising. Therefore, information collected will not be used for commercial targeting.

We may use non-personal visitor information to better understand how people use this website; for example, to identify the most popular website pages, which links visitors find most useful, etc. This will help us improve its website and provide better information and support for those who use it.

Non-identifiable information may occasionally be used to compile statistics or generate reports that may be shared with others, such as the number of visitors to this website, online submissions for support, age groups, and location-based information, such as County.

Some areas of this website, such as the email newsletter or sections involving online payment, depend on applications or software built by trustworthy, reputable third parties. These third parties are bound by similar privacy and data protection laws and requirements to those of FOTE.

 

  1. Cookies

This website uses cookies to function correctly and provide the best browsing experience.

 

What are Cookies?

Cookies are small pieces of text sent to a person’s browser by a website that they visit. They help that website remember information about the visit, making it easier to visit the website again and make the website more useful to the user.

Cookies do not collect personal data or information that could be used to identify a person visiting a website.

This website uses cookies to collect anonymised information. Visitors can control the cookies their computer saves by adjusting their internet browser privacy settings. However, if they do not accept cookies, they may be unable to use some portions of this website.

 

Cookies used on this website

The following categories describe the range of cookies that can be used during your visit to this website.

  • Remembering settings and preferences

This website uses cookies to store preferences and settings from a person’s visit. This includes the cookie used to check whether a visitor has viewed the cookie banner on the website so it is not repeatedly shown to the visitor.

  • Measuring website usage (Google Analytics)

This website uses Google Analytics to collect information about how people use the website. Google Analytics stores information about what pages a person visits, how long they visit the website, how the visitor accessed the website and the pages or links they click on. We do not collect or store your personal information (e.g. a person’s name or address), so this information cannot be used to identify you, as a visitor to this website.

Google provides further information here: (https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage)

  • Third-party services and social networks

We operate social network accounts and embed widgets from these networks to provide follow buttons, like boxes and stream embeds. This may result in cookies set by these networks and third parties while using this website. Further information on how those networks use cookies can be found in their respective privacy policies. It is the responsibility of visitors to this website to familiarise themselves with the privacy policies of any third-party services or websites that they access after clicking a follow button provided on this website.

  • Managing Cookies

A visitor to this website can choose whether to accept cookies. Their browser will offer the choice to accept, refuse, or delete cookies, including those from providers that website owners use (“third-party cookies”) or those from specific websites.

 

  1. Security

This website has security measures in place to protect the loss, misuse, and alteration of the information it controls. The information is stored on password-protected machines behind a firewall and not accessible to the general public via the Web.

Personal data submitted to this website is held on FOTE secure servers. While no data transmission over the internet can ever be guaranteed to be 100% secure, we will take all reasonable steps (technically and organisationally) to protect a visitor’s information. We will also work only with third parties who have clear and suitable privacy and data protection policies of their own.

To register as a volunteer or donate to us, website visitors will be asked for some personal information to register with us. This may include a visitor’s name, email address, postal code, age range and country of residence. The information received will only be disclosed to such third parties as necessary to process an application or donation.

We will take all reasonable precautions to prevent information loss, misuse, or alteration. FOTE agents or contractors who have access to information are required to keep it confidential. They are not permitted to use it for any purpose other than to carry out the services they are performing for us.

  1. User access to personal information provided to us

Users of this website who have shared personal information about themselves are entitled to a copy of that information. We are entitled to charge a fee to cover costs associated with supplying requested information, such as administration, printing and postage.

Users of this website are also entitled to have the personal information they have shared amended to correct any factual inaccuracies or delete their information.

Users can make these requests by contacting our Data Protection Officer. FOTE has appointed the General Manager as its Data Protection Officer. Contact details are set out at Section 10 below.

  1. 8. Changes To This Privacy Policy

This policy will be reviewed every three years or as necessitated by changes in law, regulations and best practice guidelines.

This policy is subject to change without prior notice. Visitors to this website are responsible for referring to and familiarising themselves with this policy. Any disputes relating to privacy on this website will be subject to this policy, the terms and conditions of use set out in ‘Terms and Conditions of Use’ section of this website, our Data Protection Policy, and relevant laws and regulations.

 

  1. 9. Links

This website may provide links to other websites. The privacy policies on these sites may differ from those on this website. Visitors to this website who click links that will take them to another website are advised to review the other website’s policies before providing personal information. We have taken steps to ensure the high quality and standard of the websites linked to this website. However, we take no responsibility for the content or privacy policies of these external websites.

 

  1. Contact Us

Queries or comments about this policy, requests concerning personal data details and about content of this website should be directed to the Data Protection Officer using one of the following methods:

Keep up to Date

Friends of the Elderly Ireland

25 Bolton Street
Dublin 1
Ireland
Phone: +353 (0) 1 873 1855
Email: info@friendsoftheelderly.ie
RCN: 20034276

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© 2024 Friends of the Elderly Ireland. Charity number: CHY 12003 RCN: 20034276
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Friends of the Elderly Ireland

Volunteer Confidentiality And Self Declaration Agreement

Friends of the Elderly is committed to respecting the privacy and confidentiality of all its members and safeguarding vulnerable groups. Volunteers must respect the professional relationship that exists between volunteers and members and work according to the Professional Boundaries Policy.

To be signed by the Volunteer and the Volunteer Coordinator

1. I understand that through my work with the organisation and its members, I may be exposed to sensitive, personal and confidential information.

  • I agree to maintain the confidentiality of all such information and will not disclose it to anyone outside the organisation without the express permission of the member and the staff member responsible for my supervision.
  • If a befriending relationship with a member ends, I agree to delete any personal contact details (e.g., phone number, address, email) and will not initiate further contact through any means.
  • If a member contacts me after the relationship ends, I will inform the Volunteer Coordinator immediately.
  • I agree to treat all members with respect and to maintain appropriate boundaries and a professional relationship at all times.
  • I understand that I must not reveal the identity of members or discuss any information about them outside of my volunteering role.

2. Self-Declaration

To the best of my knowledge and belief, there is nothing in my conduct, character, or personal background that would affect my suitability to serve as a volunteer with Friends of the Elderly or compromise the trust placed in me.

3. Acknowledgment

  • I understand that a breach of this agreement, including any failure to maintain confidentiality or to uphold appropriate boundaries, may result in the termination of my volunteer role with Friends of the Elderly.

By signing below, I confirm that I have read, understood, and agree to comply with the terms of this Confidentiality and Self-Declaration Agreement.

Friends of the Elderly Ireland

Code of Conduct for Volunteers

The purpose of the Code of Conduct for Volunteers is to set out standards of behaviour expected from volunteers of Friends of the Elderly Ireland (Little Brothers) Limited (‘FOTE’). All volunteers should ensure that they have read and comply with this Code of Conduct.

Volunteers should maintain the highest standards of behaviour in the performance of their duties by:

  • Fulfilling their role as outlined in their written volunteer role description to a satisfactory standard;
  • Performing their volunteer role to the best of their ability in a safe, efficient and competent way;
  • Following the charity’s policies and procedures as well as any instructions or directions reasonably given to them;
  • Acting honestly, responsibly and with integrity;
  • Treating others with fairness, equality, dignity and respect;
  • Raising concerns about possible wrongdoing witnessed by the volunteer in the course of the volunteer’s role with FOTE with the coordinator and the Manager;
  • Meeting time and task commitments and providing sufficient notice when they will not be available so that alternative arrangements can be made;
  • Acting in a way that is in line with the purpose and values of the charity and that enhances the work of the charity;
  • Communicating respectfully and honestly at all times;
  • Observing safety procedures, including any obligations concerning the safety, health and welfare of other people in line with training provided to volunteers;
  • Reporting any health and safety concerns;
  • Directing any questions regarding FOTE’s policies, procedures, support or supervision to the volunteer’s supervisor;
  • Addressing any issues or difficulties about any aspect of their role or how they are managed in line with FOTE’s grievance procedures;
  • Declaring any interests that may conflict with their role or the work of the charity (e.g. business interests or employment). If any doubt arises as to what constitutes a conflict of interest, volunteers may seek guidance from the Coordinator or the Manager;
  • Keeping confidential matters confidential;
  • Exercising caution and care with any documents, material or devices, containing confidential information and at the end of their involvement with FOTE returning any such documents, or material in their possession;
  • Seeking authorisation before communicating externally on behalf of FOTE
  • Maintaining an appropriate standard of dress and personal hygiene;
  • Disclosing the fact that they have been charged with, or convicted of a criminal offence by prosecuting authorities (or given the benefit of the Probation of Offenders Act 1907 as amended) to the Manager. For the avoidance of doubt, volunteers are not required to disclose the fact or details of ‘spent convictions’ under the Criminal Justice (Spent Convictions and Certain Disclosures) Act 2016 (as amended) to FOTE.

 

Volunteers are expected NOT to:

  • Bring the charity into disrepute (including through the use of email, social media and other internet sites, engaging with media etc.);
  • Seek or accept any gifts, rewards, benefits or hospitality in the course of their role;
  • Engage in any activity that may cause physical or mental harm or distress to another person (such as verbal abuse, physical abuse, assault, bullying, or discrimination or harassment on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the Traveller community);
  • Be affected by alcohol, drugs, or medication which will affect their abilities to carry out their duties and responsibilities while volunteering;
  • Provide a false or misleading statement, declaration, document, record or claim in respect of FOTE, its volunteers, employees or charity trustees;
  • Engage in any activity that may damage property;
  • Take unauthorised possession of property that does not belong to them.
  • Engage in illegal activity while carrying out their role.
  • Improperly disclose, during or after their involvement with FOTE ends, confidential information gained in the course of their role with FOTE.

 

Where a volunteer is found to be in breach of the standards outlined in this Code of Conduct or any of FOTE’s other policies and procedures this may result in the volunteer’s position being terminated. Volunteers acknowledge that no employment relationship is created in the context of their role with FOTE.

The board of Directors will review the Code of Conduct for Volunteers at 3-year intervals or as appropriate. The Manager is responsible for ensuring that this policy is implemented effectively. All other staff and volunteers, including charity trustees, are expected to facilitate this process.

Friends of the Elderly Ireland

Code of Conduct for Members

The purpose of the Code of Conduct for members of Friends of the Elderly Ireland (FOTE) is to set out standards of behaviour expected of each member.  As a member, you are required to read and comply with this Code of Conduct.

Members should maintain the highest standards of behaviour whilst accessing FOTE services by:

  • Acting honestly, responsibly and with integrity;
  • Treating others with fairness, equality, dignity and respect;
  • Communicating respectfully and honestly at all times with other members, staff, volunteers and all persons who interact with FOTE;
  • Observing safety procedures, including obligations concerning the safety, health and welfare of other people;
  • Reporting any health and safety concerns immediately to staff and/or The General Manager;
  • Directing complaints about any aspect of FOTE services to The General Manager;
  • Seeking authorisation before communicating externally on behalf of FOTE;
  • Maintaining an appropriate standard of dress and personal hygiene;
  • Disclosing the fact that they have been charged with, or convicted of, a criminal offence by prosecuting authorities (or given the benefit of the Probation of Offenders Act 1907 as amended) to the General Manager. This is important as it may have implications for accessing services due to engagement with young people and vulnerable adults.

 

Members are NOT to:

  • Engage in any activity that may cause physical or mental harm or distress to another person (such as verbal abuse, physical abuse, assault, bullying, or discrimination or harassment on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the Traveller community);
  • Engage in any activity that may damage FOTE property;
  • Take unauthorised possession of property that does not belong to them;
  • Engage in illegal activity whilst accessing services;

Where a member is found to be in breach of the standards outlined in this Code of Conduct, this may result in services being withdrawn.